Customer service

AKO Machinery adheres to the service tenet of "customer first, service first" and regards customer service as a key part of the company's development. While improving product quality, it constantly improves service quality and continuously improves service.
AKO Machinery adheres to the active service model and the “three-in-one” (professional, caring, timely) service concept, and always regards the customer as the source of survival and the source of development.
After-sales service is divided into technical services during the contract service period and technical services outside the contract service period. In general, the division of these two time periods is defined by the service period signed by the contract.
During these two different service periods, each engineer shall strictly abide by the terms of the AKO Machinery contract agreement or the service commitments in AKO Machinery 's relevant bidding documents, and arrange and deploy personnel to ensure the smooth operation of each equipment.

  • customer care system
    Create customer profile Excel file
    CRM( in building)
    malfunction tracking mechanism malfunction tracking records
    malfunction tracking level four levels
  • after-sales solution
    Phone Communication every two weeks
    service questionnaire every month
    technicians regular customer visits every month
    Manager regular customer inspection every two month
    solution group service as customer requirements or malfunction level
  • Support response time
    urgent immediately
    critical immediately
    major in 4 hours
    on site support in 24 hours
  • customer service method
    phone support:(5*8 hours 9:00~18:00) 135 0191 2724
    phone support:(5*24 hours) phone support resident engineer
    Web, Email support service@akomachinery.com

Contact

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